Responsible Gaming
at xbja
At xbja, we believe that betting should always be fun, controlled, and within your means. This page outlines the tools, resources, and guidance available to every player in Bangladesh who wants to stay in control of their gaming activity.
Our Commitment to You
xbja operates with a firm belief that player wellbeing is not optional — it is a core part of how we run our platform. Every feature we build, every promotion we launch, and every support interaction we handle is guided by a duty of care to the people who trust us with their entertainment.
Strict 21+ Age Policy
xbja enforces a hard minimum age of 21 for all registered players. Every account undergoes KYC age verification. Accounts found to belong to individuals under 21 are immediately suspended and all associated funds voided in line with our Terms & Conditions.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your account dashboard. Once a limit is active, it takes effect immediately for reductions. Increases require a 24-hour cooling-off period before they take effect, protecting you from impulsive decisions.
Time-Out Periods
Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. You can set a time-out at any time from your account settings — no questions asked.
Self-Exclusion
If you need a longer break or want to stop gambling entirely, xbja offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is irreversible for the chosen period and cannot be lifted by contacting support. Your wellbeing comes first.
Session Time Reminders
xbja can notify you after a set session duration — every 30, 60, or 90 minutes — so you are always aware of how long you have been playing. Awareness is the first step to staying in control. Configure your reminder interval in account settings.
24/7 Human Support
Our responsible gaming support team is available around the clock via live chat inside your account dashboard or by email at [email protected]. Every responsible gaming request — limit, time-out, or exclusion — is handled by a trained human agent, never an automated bot.
Your Player Tools Explained
xbja provides a full suite of responsible gaming controls accessible directly from your account. Here is a detailed breakdown of each tool, how it works, and how to activate it.
Deposit Limits
Deposit limits let you cap the total amount you can add to your xbja account within a given time window. You can set separate limits for different time frames:
- Daily deposit limit (resets every 24 hours at midnight BST)
- Weekly deposit limit (resets every Monday at 00:00 BST)
- Monthly deposit limit (resets on the 1st of each month at 00:00 BST)
- Reductions take effect immediately upon saving
- Increases require a 24-hour review period before activation
- Applies across all payment channels: bKash, Nagad, Rocket, Upay, and bank transfers
Loss Limits
A loss limit prevents your net losses from exceeding a set amount within a defined period. Once you reach your loss limit, you cannot place further bets until the period resets. Available configurations:
- Daily loss limit in Bangladeshi Taka (৳)
- Weekly loss limit in Bangladeshi Taka (৳)
- Monthly loss limit in Bangladeshi Taka (৳)
- Calculated on settled bets — unsettled bets do not count toward the limit
- Decreases take effect immediately; increases require 24-hour cooling-off
- Limit status visible in real time on your account dashboard
Time-Out (Short Break)
A time-out is a temporary suspension of your account. It is ideal when you want a brief pause without committing to a longer self-exclusion. During the time-out period:
- You cannot log in to your account
- All pending deposits are blocked
- Pending withdrawals of existing balance continue to process normally
- Marketing communications are suspended for the duration
- Time-out cannot be lifted early — it expires automatically at the end of the selected period
- Available durations: 24 hours, 48 hours, 7 days, 30 days
Self-Exclusion (Long-Term)
Self-exclusion is a serious tool for players who recognise that gambling is causing harm and want a longer-term or permanent solution. Key facts about self-exclusion at xbja:
- Available periods: 6 months, 1 year, 3 years, or permanent
- Takes effect within 24 hours of the request being confirmed
- Cannot be reversed or lifted for the chosen duration — no exceptions
- Your account is fully locked; existing balance is preserved and refunded
- All marketing communications permanently ceased during exclusion
- To request self-exclusion, contact [email protected] or use in-account settings
Problem Gambling
Self-Check
Honest self-assessment is one of the most powerful tools available to any player. If you answer "yes" to three or more of the following questions, we strongly encourage you to reach out to our support team or activate a time-out or self-exclusion immediately.
This self-check is not a clinical diagnostic tool. It is a starting point for reflection. If you are concerned about your gambling habits, speaking with a trained counsellor is always the right next step.
Our responsible gaming team is available 24/7 via live chat inside your xbja account dashboard. All conversations are completely confidential.
Do you find yourself gambling with money that was set aside for essential expenses such as rent, food, or utility bills?
Have you tried to cut down or stop gambling but found it difficult or impossible to do so?
Do you spend a significant amount of time thinking about gambling — planning your next session, reliving past wins or losses, or calculating how to recover previous losses?
Have you borrowed money, sold personal items, or depleted savings specifically to fund gambling?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to reduce your gambling activity?
Has gambling caused or contributed to conflict with family members, friends, or colleagues?
Do you "chase losses" — continuing to bet or increasing your bet sizes in an attempt to recover money you have already lost?
Have you hidden your gambling activity from people close to you, or felt the need to be secretive about how much time or money you spend on gambling?
xbja's Responsible Gaming Standards
Our responsible gaming programme covers every stage of the player journey — from the moment you register to how we handle a request for self-exclusion. Here is how our commitment is structured in practice.
Registration — Age Verification
Every new account is required to complete identity and age verification before deposits or betting are permitted. Players under 21 are denied access and their data is flagged for deletion as per our Privacy Policy.
Onboarding — Responsible Gaming Information
New players are presented with responsible gaming tool information during onboarding. Deposit limit prompts are shown at the first deposit screen, encouraging players to set a budget before they begin.
Active Play — Monitoring & Alerts
xbja's platform continuously monitors for behavioural patterns associated with problem gambling — rapid deposit sequences, extended uninterrupted sessions, and repeated chasing behaviour. When flagged, players receive a proactive wellbeing message from our team.
Limit Requests — Immediate Processing
Any request to reduce a deposit or loss limit, activate a time-out, or initiate self-exclusion is processed as a priority. Reductions and time-outs take effect immediately upon confirmation. Self-exclusion is activated within 24 hours maximum.
Post-Exclusion — No Re-Marketing
Players who have activated self-exclusion are permanently removed from all marketing lists for the duration of the exclusion. xbja does not send bonus offers, promotional emails, or re-engagement communications to excluded players.
Protecting Younger Players
xbja takes the protection of minors extremely seriously. If you share a device with someone under the age of 21, we strongly recommend taking the following precautions.
Use Device Passcodes
Always lock your phone, tablet, or computer when leaving it unattended. Use a strong PIN or biometric lock that younger family members cannot access.
Never Share Login Credentials
Your xbja username and password must not be shared with anyone, including family members. Each account is personal and the registered holder is responsible for all activity under that account.
Parental Control Software
Consider installing parental control or content filtering software on shared family devices. These tools can block access to gambling websites at the operating system or router level, providing an additional layer of protection beyond platform controls.
If you believe a person under 21 has accessed xbja, please report it immediately to [email protected]. We will act on all credible reports without delay, suspend the relevant account, and follow our underage gambling investigation protocol.
Get Help & Support
Whether you want to manage your own gambling habits or support someone else, the following resources are available to all xbja players. All support is free, confidential, and accessible 24 hours a day.
Live Chat Support
Connect instantly with a trained xbja responsible gaming agent via live chat inside your account dashboard. Available 24/7, no hold time, no waiting. Conversations are private and confidential.
Email Support
Send a detailed message to [email protected] with the subject line "Responsible Gaming". Our team will respond within 24 hours and can process limit requests, time-outs, or self-exclusion by email.
Account Settings Panel
All responsible gaming tools — deposit limits, loss limits, session reminders, time-outs, and self-exclusion — are available directly from your xbja account settings without needing to contact support.
FAQ Resource
Our FAQ page answers common questions about responsible gaming tools, how limits work, and what happens during self-exclusion. It is updated regularly and available without logging in.
Remember: Reaching out for help with gambling-related concerns is a sign of strength, not weakness. xbja's support team handles all responsible gaming contacts with complete discretion and without judgement. Your account access and privacy are not affected by contacting us about responsible gaming.
Play Smart, Play Safe with xbja
Responsible gaming and great entertainment are not opposites. Explore our games with the confidence that xbja's tools and team have your back at every step.